Terms and Conditions

Order Placement

To avoid errors, it is Discount Kitchen Direct's policy to only accept orders input online at your location franchise website or uploaded via 2020 software. Hand written orders are acceptable,but are prone to errors. All orders not submitted using online require quote approval, and the generated quote will be the guiding document for production. It is the customers’responsibility to reconcile the order to the quote and approve the order. The customer is responsible for the accuracy of the quote. Inventory will not be committed to the order until the final sales quote is approved.

Lead Time

Orders will be processed only upon full payment for cabinetry after a final sales order is approved by the Franchise. Orders typically arrive at your location within 7-15 business days after an approved sales order has been paid in full.

Damaged/Missing Items

All damaged or missing items must be reported within 48 hours of delivery. A signed packing list signifies that all items have been received in good condition. It is best practice to take photos of all sides of all shipments especially if you can see actual damage to the palletized items. Concealed damage does occur in transit so please take photos of all concealed damage upon unpacking of items. Photos of damage to assembled and installed items will be considered under more scrutiny. Take photos and send to [email protected].


Returns will not be accepted without a valid RMA (return material authorization). Please call to arrange. No returns will be accepted after 30 days from invoice date. Only stock, unassembled items will be accepted for return. Altered and custom items are not returnable period. All returns must be new and in their original packaging. A 35% re-stocking fee will be applied to all non-warranty returns. The customer is responsible for all charges associated with returning the product to the warehouse of origin. Credit will not be issued until the warehouse has received and inspected each item returned.


Terms & Conditions

Standard Discount Kitchen Direct terms and conditions which will be pre-payment in full before processing of all orders.

Third Party Shipping

Discount Kitchen Direct will ship via a third party shipper upon payment of approved sales order. It is the customers responsibility to fully inspect shipments at the time of delivery and note issues on the bill of lading when signing for the shipment. Deliveries signed for without specific notations will be considered complete.