Terms And Conditions

Order Placement

– The customer is responsible for the accuracy of the quote. Inventory will not be committed to the order until the final sales quote is approved.
Discount Kitchen Direct Customer Service is available M-F 8AM-6PM EST.
– By creating an account with Discount Kitchen Direct, you are responsible for all activities which occur within your account as well agree that all information is correct to the best of your knowledge. Discount Kitchen Direct reserves the right to refuse service, terminate accounts, remove, edit content, or cancel orders in its sole discretion.
– Once your order is processed if you require any changes, the order will need to be cancelled and refunded and a new order will need to be placed. Depending on the time frame all orders are subject to a restocking fee.
– All orders must be paid in full to be processed and shipped. We accept all major credit cards, Visa, Mastercard, Discover, AMEX, as well as financing options for retail customers only.
– Once you have placed an order, we will send you a detailed confirmation email to the email address provided on the account for your records.
– Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where items may become out of stock. If items on your shopping cart are found to be out of stock, please contact our customer service team for possible ETA’s and special ordering instructions at 1-866-353-2227 ext 2.
– Due to everchanging styles and trends in the Kitchen & Bath industry, our manufacturers may make modifications and or discontinue cabinetry offerings without notice. If your order is affected by one of these changes, we will do everything we can to provide a solution.

Lead Time

Orders will be processed only upon full payment for cabinetry after a final sales order is approved by the Franchise. Orders typically arrive at your location within 7-15 business days after an approved sales order has been paid in full.

Damaged & Missing Items

Freight Damage/Missing Items:
– The person who receives the order is responsible for thoroughly inspecting the cartons to ensure the order was delivered complete and that there is no visible damage to the packaging.
– Any visible damaged upon delivery must be notated on the delivery receipt given to recipient at time of delivery. (This is NOT the packing list attached to the pallet). DO NOT REFUSE THE ORDER. Any order refused will be subject to potential reconsignment fees to be paid by the customer. If you find that you have missing/damages to any of the cartons, you must notate that on the delivery receipt. (This is not the packing slip attached to the pallets but the paperwork the driver provides)
– If you notice substantial damage to multiple items within your shipment contact Discount Kitchen Direct Customer Service immediately at 1-866-353-2227 ext 2.
– Be sure to retain a copy of the delivery receipt for your records. (Please note, trims, moldings and accessories are often packaged together in an 8ft box). Sign the driver’s delivery receipt once you have double checked the whole order and are certain you have received everything. If you sign confirming you have received everything and later find that you are missing something, neither Discount Kitchen Direct nor the carrier will be responsible for producing the missing items.
– Claims for visible damages/missing items must be submitted within 5 business days of receiving the order. No claim will be approved without proper paperwork and photos notating damaged/missing items.
– To complete a damage claim you may contact the claims department ([email protected] or 1-866-353-2227 ext 2) within 48 hours of receiving your order to let us know you were missing items. Discount Kitchen Direct will submit a claim with the carrier and begin processing a replacement order for the missing items.
Discount Kitchen Direct is NOT responsible for any labor cost, installation cost, or loss of wages that you may incur because of receiving damaged/missing items.

Concealed Damage:
– It is imperative that you take and submit photos, (labeled with the sku) of damaged items prior to assembly/Installation. DO NOT ASSEMBLE/INSTALL any damaged items. Any photos of installed or customer assembled cabinets will be immediately denied.
– Once you receive your order you have 10 business days to open the cartons, inspect the contents and report any damages/defects. It is important to open all packages to determine if the contents inside were harmed. Once you begin this process please make specific notes as to the SKU and the specific items damaged during transit.
– Any damage, missing or defective parts require the following: wide angle & close-up photos of damaged product and box with visible SKU
– All claims will be reviewed in 24 to 48 hours.
– If additional information or photos are required a member of our claims department will contact you within 24 to 48 hours.
– Any claim submitted without proper photos and descriptions will be denied.
– Expedited shipping is NOT available for replacement parts.
– Missing items must be submitted within 10 days of receiving the order.
– All replacement orders will be processed as quickly as possible.
– In most unassembled (RTA) cases a replacement part will be shipped to replace the damaged piece.
– Approved unassembled (RTA) replacements will ship in 3-5 business days.

Returns

Discount Kitchen Direct must authorize all returns. Please contact our customer service department to initiate a return by either emailing [email protected] or by calling 1-866-353-2227 ext 2.
– Returns must be requested within 30 days of placing the order.
– You will be issued an RMA# and the return address for the return items.
– All items being returned must be in the original, unopened packaging.
– There are NO returns on any assembled cabinets, opened boxes, damaged items, discontinued/clearance items, panels, fillers, moldings, and accessories.
– Customer is responsible for all return shipping fees and up to a 35% restocking fee.
– Any product returned that is damaged, opened or in un-sellable condition will NOT receive a credit
– Credits for qualified returns will be issued once the product is restocked (within five business days of receiving the return)
– All refunds will be credited to the form of payment used on the original order. Credit card refunds may take 5-10 business days to reflect on your statement.
– Credit applied is for the product being returned only, minus the restocking fee.
– No credit will be issued for lost or damaged items that occurred during transit or that have been assembled or installed by the customer.
– Contact Customer Service at 1-866-353-2227 ext 2 for more information.

 

Terms & Conditions

– Standard Discount Kitchen Direct terms and conditions which will be pre-payment in full before processing of all orders. We accept all major credit cards, Visa, Mastercard, Discover, AMEX, as well as financing options for retail customers only.
Discount Kitchen Direct Customer Service is available M-F 8AM-6PM EST.
– By creating an account with Discount Kitchen Direct, you are responsible for all activities which occur within your account as well agree that all information is correct to the best of your knowledge. Discount Kitchen Direct reserves the right to refuse service, terminate accounts, remove, edit content, or cancel orders in its sole discretion.
– Once your order is processed if you require any changes, the order will need to be cancelled and refunded and a new order will need to be placed. Depending on the time frame all orders are subject to a restocking fee.
– Once you have placed an order, we will send you a detailed confirmation email to the email address provided on the account for your records.
– Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where items may become out of stock. If items on your shopping cart are found to be out of stock, please contact our customer service team for possible ETA’s and special ordering instructions at 1-866-353-2227 ext 2.
– Discount Kitchen Direct offers FREE Design service along with up to 4 Revisions if needed to all account holders.
– It is the customers sole responsibility to double check and confirm all designs and quotes prior to placing an order.

Shipping & Receiving

– Confirmation emails are sent to all account holders and once your shipment is on the way you will receive tracking information as well as a phone call to schedule your appointment 24 hours prior to delivery. Deliveries are scheduled Monday through Friday Between 8 AM and 5 PM. Delivery times are in four-hour increments. At the time of delivery, you will need a mobile device/camera to take photos, a writing utensil, and your order confirmation.
– Deliveries are “CURBSIDE” only.
– Customer requested changes to the delivery address will be subject to a $30 fee if made before the order ships from the warehouse and a $60 fee if made after the order leaves the warehouse but prior to the first delivery attempt.
– Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be delivered on a 53’ semi and will be taken off the truck by the delivery driver. It is your responsibility to move the order into a clean dry area.
THOROUGHLY CHECK YOUR ORDER TO MAKE SURE YOU HAVE RECEIVED all pallets/bundles. You are responsible for confirming that all the items on the order sheet/packing list are delivered by the shipping company.
– Deliveries are made M-F, 8am-5pm (excluding holidays)
– Shipping cost covers 1st delivery attempt only. All redelivery charges will be billed directly to the account holder.
– Someone at least 18 years old must be present to receive the order.
– Customers must have a clean dry area prepared prior to receiving the order, and customers are responsible for moving the order to that area themselves.
– Estimated delivery times are not guaranteed. Delivery companies do their best to meet their estimated times but sometimes unforeseen circumstances cause delays. The shipping lead-time will depend on which cabinet style purchased and the destination zip code.
Discount Kitchen Direct will ship to businesses or residences anywhere within the continental US that have “normal access” (accessible by a 53’ semi).