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	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Purchase Process	Very UnsatisfiedPurchase Process Very Unsatisfied	UnsatisfiedPurchase Process Unsatisfied	NeutralPurchase Process Neutral	SatisfiedPurchase Process Satisfied	Very SatisfiedPurchase Process Very Satisfied
Customer Service	Very UnsatisfiedCustomer Service Very Unsatisfied	UnsatisfiedCustomer Service Unsatisfied	NeutralCustomer Service Neutral	SatisfiedCustomer Service Satisfied	Very SatisfiedCustomer Service Very Satisfied
Product Quality	Very UnsatisfiedProduct Quality Very Unsatisfied	UnsatisfiedProduct Quality Unsatisfied	NeutralProduct Quality Neutral	SatisfiedProduct Quality Satisfied	Very SatisfiedProduct Quality Very Satisfied
Product Value	Very UnsatisfiedProduct Value Very Unsatisfied	UnsatisfiedProduct Value Unsatisfied	NeutralProduct Value Neutral	SatisfiedProduct Value Satisfied	Very SatisfiedProduct Value Very Satisfied
Ease of Use	Very UnsatisfiedEase of Use Very Unsatisfied	UnsatisfiedEase of Use Unsatisfied	NeutralEase of Use Neutral	SatisfiedEase of Use Satisfied	Very SatisfiedEase of Use Very Satisfied

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	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Wait time	Very UnsatisfiedWait time Very Unsatisfied	UnsatisfiedWait time Unsatisfied	NeutralWait time Neutral	SatisfiedWait time Satisfied	Very SatisfiedWait time Very Satisfied
Support staff knowledge	Very UnsatisfiedSupport staff knowledge Very Unsatisfied	UnsatisfiedSupport staff knowledge Unsatisfied	NeutralSupport staff knowledge Neutral	SatisfiedSupport staff knowledge Satisfied	Very SatisfiedSupport staff knowledge Very Satisfied
Response received	Very UnsatisfiedResponse received Very Unsatisfied	UnsatisfiedResponse received Unsatisfied	NeutralResponse received Neutral	SatisfiedResponse received Satisfied	Very SatisfiedResponse received Very Satisfied

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