Customer SurveyPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Name *FirstLastEmail *Customer Type: Which best describes you as a customer? *HomeownerBuilder/ContractorProject Type: Which of the following best describes the process by which you ordered cabinets from Discount Kitchen Direct? *OnlineLocally through the Charlotte or Lincolnton Location/Custom OrderDeal Size: How much did you spend on your most recent order with Discount Kitchen Direct, after applying any discounts? *Less than $2500$2500-$5000$5000-$7500More than $7500Net Promoter Score Not at all Likely Extremely Likely 012345678910 Product Quality: How would you rate the quality of the product(s) you received? *ExcellentGoodFairPoorTimeliness: Did your order arrive on time, as expected? *YesNoPlease specify the issue you experienced with timeliness: any Attach Ease Customer Service Experience: How would you describe your experience with our customer service team? *ExcellentGoodFairPoorN/APlease specify any issues you experienced:Professionalism of Staff: How professional and courteous were the DKD representatives you interacted with? *Very ProfessionalProfessionalNeutralUnprofessionalEase of Ordering Process: How easy was it to place your order with DKD? *Very EasyEasyNeutralDifficultValue for Money: Do you feel that the products and services you received were good value for the price? *Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeSatisfaction with Offerings: How satisfied are you with the range of products and offerings available from Discount Kitchen Direct? *Very SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedLikelihood of Sourcing Elsewhere: How often do you find yourself needing to source products from other suppliers due to limitations in DKD’s product offerings? *Very FrequentlyFrequentlyOccasionallyRarelyNeverPlease specify what additional products or offerings you require:Scheduling Process: How would you rate the scheduling process for your order?ExcellentGoodFairPoorN/APlease specify any issues you encountered:Installation Process: How satisfied are you with the installation process of the cabinets?Very SatisfiedSatisfiedNeutralUnsatisfiedVery UnsatisfiedN/APlease describe the issues you faced: Design and Selection Process: How would you rate your experience with the design and selection process for your cabinets? ExcellentGoodFairPoorN/APlease provide details on what could be improved: Suggestions for Improvement: Is there anything we could have done to improve your experience?Additional Comments: Do you have any additional comments or feedback?Are you interested in submitting your recently finished space for Room of the Quarter? Winner will receive $250 cash!YesNoAttach Photos Click or drag files to this area to upload. You can upload up to 4 files. Accepted file types: png, gif, jpg, pdf. Maximum file size allowed is 12MB. For sending larger file sizes, consider using a service such as DropBox or Google Drive and providing a link to the file(s).Additional CommentsSubmit
